Got stuck? There's a good chance that the solution to your problem can be found among the questions and answers below. Still clueless? Post your question in our friendly forum or contact us directly.
The frog is called Dor and was a hand puppet David (jAlbum founder) had as a child. It has come alive with jAlbum and is now our community mascot and company logo.
Link to this question: http://jalbum.net/en/faq/question/28/category/1
Yes, with a Pro License (or Power account) you can use jAlbum for commercial purposes.
For private and non-commercial use choose the Standard License (or Premium account).
Link to this question: http://jalbum.net/en/faq/question/29/category/1
First, make sure the confirmation e-mail isn't blocked by your e-mail service (put in the spam folder for instance). If you still can't find it, please e-mail account@jalbum.net with your username from the e-mail address you used when you registered the account.
Link to this question: http://jalbum.net/en/faq/question/7/category/2
Sign in to jalbum.net and go to Settings tab. Click the Change E-mail box and change it there. When you have changed your address you need to validate the new address by clicking a link in the validation e-mail that we send out to you.
Link to this question: http://jalbum.net/en/faq/question/17/category/2
Go to your Settings tab and expand the Close account box. Authenticate yourself by entering your password. We would also appreciate if you could tell us why you want to close your account as this will help us improve our service. Click Delete me and confirm that you wish to close your account.
Link to this question: http://jalbum.net/en/faq/question/39/category/2
Sign in to jalbum.net and go to the Settings tab. You'll find the E-mail notifications settings there. Check or un-check if you want e-mail notifications for different things happening on the site and on your albums. You can always sign in to jalbum.net and see your notifications on your Activity page.
The jAlbum Desktop Application is an application that you download and install on your computer. It has more customization options than Online jAlbum (browser based) and gives you complete control of the way your albums look. With the Desktop App you can also upload albums to your own site.
Link to this question: http://jalbum.net/en/faq/question/41/category/3
Click on the album that you'd like to modify in your list of recent albums in the jAlbum application. If you can't find the album in the list, open the album project from the menu (File -> Open Album Project).
Add more photos by clicking the "Add" button.
Click "Make album".
Click "Upload" (only the changes will be uploaded).
Link to this question: http://jalbum.net/en/faq/question/11/category/3
The first time you press the "Upload" button in the application you will be asked where you want to upload your album to, but you can always change the location you wish to upload to later on by pressing the "Change location" button in the confirmation window that pops up after pressing the "Upload" button. You can also manage your "Account profiles" by selecting Tools > Publish/Manage from the top menu of the application.
Link to this question: http://jalbum.net/en/faq/question/69/category/3
One is that the publication of the album did not complete successfully.
Another is that you did not sign in before making the album.
Last, you might have changed a "Privacy" setting
To make sure your published albums show up, start the jAlbum application, making sure that you sign in when you do so. Now open the album project and click the "Upload button". Now when the confirmation window shows, click the "Privacy" button and select "Visible on profile page" and continue to upload the album. It should now show on your profile page.
Link to this question: http://jalbum.net/en/faq/question/47/category/3
Create a new album project by selecting File->New Album Project.
Create your sub folders by pressing the "New folder" button.
Open one subfolder at a time, press the "Add" button and open the folder with your images and select the images you wish to add. To select all images in a folder press (CTRL+A) on PC or (CMD+A) on Mac.
Click "Make album" and then "Publish".
Link to this question: http://jalbum.net/en/faq/question/12/category/3
Go to the skins section on this site and find a compelling skin. Click the "Install skin" button and choose to open with the jAlbum application. After the skin has been installed by the application it will be ready to use for your next album.
Link to this question: http://jalbum.net/en/faq/question/13/category/3
You need to have an activated jAlbum license. You can either purchase one separately or get one included when you purchase a Premium or Power account for our storage solution. If you are using the jAlbum Desktop Application you also have to open up your album settings and check the "Exclude credit links" checkbox on the "Pages" tab.
Link to this question: http://jalbum.net/en/faq/question/55/category/3
To activate the license simply sign in to the jAlbum application by pressing the "Sign in" button in the top left corner. You need to sign in with the same username used to buy the license.
Link to this question: http://jalbum.net/en/faq/question/59/category/11
jAlbum needs to have access to the Internet in order to activate the license. Ensure that your software firewall isn't blocking jAlbum from outgoing access. Also, if you're behind a "http proxy", make sure you enter the address and port of the proxy under Advanced preferences
Link to this question: http://jalbum.net/en/faq/question/76/category/11
You will be able to use your current jAlbum version indefinitely. There's a possibility, however, that your favorite skin might be updated, and to get the benefits of the update, it would be necessary to upgrade jAlbum at the same time. But you should be able to stick with current versions of both for the foreseeable future (there are people out there who are using truly prehistoric versions of jAlbum!).
Link to this question: http://jalbum.net/en/faq/question/75/category/11
The license is only valid for albums made with the current version of jAlbum. Just rebuild your albums with the latest version and the ads will be removed.
Link to this question: http://jalbum.net/en/faq/question/61/category/11
No. Just sign in to the application and check "Remember me" when you are online, if you don't sign out, jAlbum will remember your license. So the next time you start the application while offline the license will still be active.
Link to this question: http://jalbum.net/en/faq/question/73/category/11
Make sure you have an activated license. Select the menu "Album" -> "Settings..." -> "Pages" and make sure "Exclude credit links" is checked. Then you have to rebuild and publish your album.
Link to this question: http://jalbum.net/en/faq/question/74/category/11
The free Trial jAlbum account holds 10 GB, which is approximately 50000 web-sized photos, but it can depend heavily on how large your photos are. If you want to upload more, you can upgrade to a Power account. Note that the Trial account expires after 30 days, so make sure you upgrade before that in order to keep your albums.
Link to this question: http://jalbum.net/en/faq/question/5/category/10
If you need more space than the Trial and Premium storage have (10 GB), you can purchase a Power subscription with 100 GB. Learn more about jAlbum storage.
Need more than 100 GB? We can arrange that too! Send us an e-mail: accounts@jalbum.net
Link to this question: http://jalbum.net/en/faq/question/30/category/10
We keep any albums published to your storage for 30 days after the expiration. After that we will remove them. However you can still engage in the community and post questions in the support forum even after your trial period is over.
Link to this question: http://jalbum.net/en/faq/question/58/category/10
We will not delete your albums. You will however not be able to view your albums or publish new albums to your storage. As soon as you extend your subscription you'll have full access to your storage and albums again. You can still engage in the community and post questions in the support forum even after your subscription has expired.
Link to this question: http://jalbum.net/en/faq/question/33/category/10
Well, yes and no. It's tailored to the needs of jAlbum users, so that they have an easy way to share their albums, but you can host other types of files as well.
Link to this question: http://jalbum.net/en/faq/question/65/category/10
No. No, you can use any SFTP (secure FTP) capable software. Note however that when publishing to our storage, the jAlbum application is MUCH faster than ordinary SFTP software because it's optimized to work with our servers.
If you still want to use a third party FTP software we can recommend FileZilla (for Windows, Mac, and Linux), WinSCP (Windows only) or Cyberduck (Mac only). Just remember to configure your software to use SFTP over port 22.
Link to this question: http://jalbum.net/en/faq/question/67/category/10
Online jAlbum is the easiest and fastest way to get create and publish albums. Online jAlbum is instantly available in any web browser. Try Online jAlbum.
Link to this question: http://jalbum.net/en/faq/question/42/category/7
Widgets are little tools that add functionality like visitor commenting to your album. Each album can have its own set of widgets. The widgets are visible in a discreet little toolbar in the bottom of your album. You can modify your widgets on the user tab if you sign in to this site. Hover the mouse over the album that you want to modify and select Edit Album. Learn more about jAlbum widgets.
Link to this question: http://jalbum.net/en/faq/question/19/category/5
Confirm that Widget support is enabled in the jAlbum Desktop Application. Open up the album settings (press F4 or select “Album” then “Settings” from the menu), click on the “Advanced” button then select the Metadata” tab. Make sure that the Include jAlbum widget support checkbox is selected.
Make sure that you are signed in to the jAlbum Desktop Application (not just the website) before you make your album.
Widgets don't show in the local preview on your computer. Publish your album to check if it works!
If you have followed all of the steps above and still can't get it to work, ask for help in the widget section of our forum.
Link to this question: http://jalbum.net/en/faq/question/37/category/5
We are sorry to inform you that we have decided to discontinue the Breezebook product line. Instead we will now focus on the things that we do best, helping our users to create stunning photo album presentations for the web. You can read more about that in our blog.
Link to this question: http://jalbum.net/en/faq/question/56/category/9
If you have published your album to your jAlbum account just follow the simple steps below (if you are publishing to your own site you need to ask your hosting provider how to enabled password protection on folders):
Hover the mouse over your album and select Edit album.
If you published using Online jAlbum you can assign a password to your album on the Settings tab, and if you published using the jAlbum Desktop Application you will find the password setting after expanding the "Privacy options" box.
Save your changes.
Link to this question: http://jalbum.net/en/faq/question/25/category/6
Some skins (like Chameleon) have their own settings for this, but here is the general solution: Put your album in a subdirectory on your web site. If the skin you are using supports it, jAlbum will automatically add a "parent/up" link.
Link to this question: http://jalbum.net/en/faq/question/23/category/6
The short answer is you can't. If a person can see your photo he or she will always be able to copy it. You can however make it harder for people to download your images. Read more here.
Link to this question: http://jalbum.net/en/faq/question/32/category/6
Watermarks can be added to the generated images by using jAlbum filters. Some skins (Chameleon, Matrix and Boxer for instance) also have special fields for entering watermarks in their user interfaces, but you get the best flexibility out of manipulating jAlbum filters right away. More information about image filters can be found here.
Link to this question: http://jalbum.net/en/faq/question/24/category/6
A lot of things can be set in the jAlbum user interface and on the skin-specific tab (see album settings), but if you don't find a user interface control for what you'd like to adjust, add or change in the final album (font sizes, alignment etc), edit the skin template files instead. Take a look at this tutorial. Always make your changes to the template files and NOT to the generated HTML pages, or you will find yourself having to re-modify them every time you generate an album.
Link to this question: http://jalbum.net/en/faq/question/21/category/6
You can change this behavior on the "Albums" tab of the Preferences window. Look for the setting "When adding files".
If you add your images by dragging and dropping them onto the application you can also use the qualifier keys (shift, ctrl, alt) to alter this behavior.
Link to this question: http://jalbum.net/en/faq/question/72/category/6
That error is triggered if you install jAlbum 8.2 on top of an earlier jAlbum installation. Make sure you have removed the old installation directory completely before installing jAlbum 8.2 and you will be fine. Simply running the old uninstaller isn't always enough.
Link to this question: http://jalbum.net/en/faq/question/34/category/6
The jAlbum application supports all of the most common image formats (JPG, PNG, GIF, BMP, TIFF) and some less common ones (WBMP, PNM, PGM, PBM, PPM). It also has partial (one layer) support for PSD. jAlbum does however not have support for RAW formats.
Link to this question: http://jalbum.net/en/faq/question/71/category/6
This problem usually occurs when you recently have changed the password for your jAlbum account. You need to update your "Account profile" within the jAlbum application. From the top menu inside the application, select Tools > Publish/Manage. Select your account, and enter your new password in the password box.
Link to this question: http://jalbum.net/en/faq/question/68/category/6